This Privacy Policy explains what personal data ByteCrab collects through bytecrab.com and its subdomains (the “Website”), why we collect it, the legal basis for each use, how long we keep it, and the rights you have.
We apply the EU General Data Protection Regulation (GDPR) as our baseline standard for all visitors, wherever they are located, alongside the Law of Ukraine “On Personal Data Protection”.
Who We Are
The controller responsible for your personal data is:
- ByteCrab IT Solutions
- Bel'veders'ka St, 27a, Ivano-Frankivsk, Ivano-Frankivsk Oblast, 76000, Ukraine
- Email: hello@bytecrab.com
For any question about this policy or your personal data, write to us at the email above.
What Data We Collect
- Contact form. Your name, email address, project description, and optionally your company name, phone number and an attached file. The form is delivered to our mailbox by email; it is not stored in the Website's database, and attached files are deleted from the web server immediately after the email is sent.
- Call bookings. If you book a call through Calendly: your name, email address and any answers you provide in the booking form.
- Emails you send us. Your email address and the content of your messages.
- Technical data. When you visit the Website, our hosting server automatically records your IP address, browser type, pages requested, referring page and the date and time of the request.
- Usage data (only with your consent). If you allow analytics cookies, Google Analytics collects information about how you use the Website, such as pages viewed, time on page, approximate location (country or city, derived from your IP address), device and browser type.
- Spam protection. Google reCAPTCHA on our contact form collects device and interaction data to tell humans from bots.
We do not collect personal data about you from other sources, and we do not knowingly collect special categories of personal data. Please do not include such information (for example, health data) in the contact form or attached files.
How We Use Your Data and Our Legal Basis
| Purpose | Legal basis (GDPR) |
|---|---|
| Responding to your inquiry, preparing a proposal and scheduling calls | Steps taken at your request before entering into a contract (Art. 6(1)(b)) |
| Performing a contract with our clients and communicating about ongoing projects | Performance of a contract (Art. 6(1)(b)) |
| Protecting our forms from spam and abuse (reCAPTCHA), keeping the Website secure and running (server logs) | Our legitimate interest in operating a secure website (Art. 6(1)(f)) |
| Understanding how the Website is used so we can improve it (Google Analytics) | Your consent (Art. 6(1)(a)), which you can withdraw at any time |
| Showing the Calendly booking scheduler directly on the Website | Your consent (Art. 6(1)(a)), which you can withdraw at any time |
| Keeping business and accounting records, and responding to legal requests | Compliance with legal obligations (Art. 6(1)(c)) |
We do not sell your personal data, and we do not use it for automated decision-making or profiling that has legal or similarly significant effects on you.
Marketing
We do not send newsletters, and we do not send marketing emails to people who are not our clients. We will only contact you about the inquiry you sent us or, if you are a client, about our work together. If we ever send an existing client information about related services, every such message will let you opt out.
Who We Share Your Data With
We share personal data only with service providers that help us run the Website and our business, and only as far as needed for the purposes above:
- HostiQ (hostiq.ua, Ukraine): website hosting and email.
- Google (Google Ireland Ltd. / Google LLC): Google Tag Manager and Google Analytics (only with your consent), and Google reCAPTCHA.
- Calendly (Calendly LLC, USA): call scheduling.
We may also disclose data where required by law, to protect our legal rights, or to professional advisers (such as lawyers or accountants) bound by confidentiality.
International Data Transfers
ByteCrab is based in Ukraine, and the Website and our email are hosted in Ukraine. Ukraine is not covered by an EU adequacy decision; we protect personal data we receive from the European Economic Area, the United Kingdom and Switzerland to the standard required by the GDPR.
Google and Calendly may process data in the United States. These transfers rely on the EU-US Data Privacy Framework, to which both companies are certified, and on the European Commission's Standard Contractual Clauses.
How Long We Keep Your Data
- Inquiries that don't lead to a contract (contact form messages, emails, call bookings): up to 24 months after our last contact.
- Client data and project correspondence: for the duration of the contract and afterwards for as long as required by Ukrainian accounting and tax law or to establish, exercise or defend legal claims.
- Server logs: for a limited period set by our hosting provider for security and troubleshooting, unless needed longer to investigate a security incident.
- Google Analytics data: 14 months.
- Your cookie choices: 180 days, after which we ask again.
Cookies and Similar Technologies
We use cookies only as described below. Non-essential cookies are set only after you allow them in our cookie banner. You can change or withdraw your choice at any time via (also available in the footer and through the cookie button in the bottom-left corner of every page).
| Cookie | Provider | Category | Purpose | Duration |
|---|---|---|---|---|
bytecrab_consent |
ByteCrab | Essential | Remembers your cookie choices | 180 days |
_GRECAPTCHA, NID, AEC, __Secure-STRP, SEARCH_SAMESITE |
Google (google.com) | Essential | Set or read by Google reCAPTCHA to protect our contact form from spam and abuse. See how Google uses cookies | Up to 6 months |
_ga |
Analytics | Distinguishes unique visitors | 13 months | |
_ga_<ID> |
Analytics | Keeps the state of your session | 13 months | |
| Calendly cookies | Calendly | Functional | Run the embedded booking scheduler. See Calendly's cookie notice | Set by Calendly |
If you do not allow functional cookies, booking links open Calendly's website in a new tab instead, where Calendly's own privacy and cookie policies apply. You can also block or delete cookies in your browser settings; blocking essential cookies may stop parts of the Website, such as the contact form, from working.
Your Rights
You have the right to:
- access the personal data we hold about you and receive a copy;
- rectify inaccurate or incomplete data;
- erase your data (“right to be forgotten”);
- restrict how we process your data;
- data portability: receive your data in a structured, machine-readable format or have it sent to another controller;
- object to processing based on our legitimate interests;
- withdraw your consent at any time, without affecting processing carried out before the withdrawal;
- lodge a complaint with a data protection authority, in particular in the EU country where you live or work, or with the Ukrainian Parliament Commissioner for Human Rights.
To exercise your rights, email hello@bytecrab.com. It's free of charge, and we will respond within one month. We may ask you to confirm your identity before acting on a request.
Information Security
We protect personal data with appropriate technical and organisational measures, including encrypted connections (HTTPS), access to our mailbox and systems restricted to authorised ByteCrab staff, and deleting uploaded files from the web server as soon as they are sent. If a personal data breach is likely to put your rights at risk, we will notify you and the relevant authority as required by law.
Links to Other Websites
The Website contains links to websites we do not operate, such as Calendly, Google Maps and social networks. This Privacy Policy does not apply to them; please read their own privacy policies.
Children
The Website is intended for businesses and is not directed at children under 16. We do not knowingly collect personal data from children.
Governing Law
This Privacy Policy is governed by the laws of Ukraine, without prejudice to any rights you have under the GDPR or other mandatory data protection law of the country where you live.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to the Website, our services or the law. The date at the top shows when it was last updated. If we make material changes, such as using your data for a new purpose, we will announce them on the Website and, where required, ask for your consent again.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact ByteCrab IT Solutions at hello@bytecrab.com or by post at Bel'veders'ka St, 27a, Ivano-Frankivsk, 76000, Ukraine.
