Industry
HealthcareService
WEB Admin Area, Tablet AppTechnologies
Flatter/WebClient location
UKPeriod of collaboration
2022-2024Timeline
16 monthsPatient Gateway is a service that enables safe transport for at-risk patients to relevant hospitals or
medical centers. With a quick response time and professional patient handling, our client stands as the top
medical transportation company in the UK.
The client wanted to switch from a subscriber service to developer their own system with better
safety features.
The absence of a comprehensive admin panel created significant challenges for managing, storing, and sharing
client information efficiently across key stakeholders.
The business already had experience with a prototype version of a similar solution, but the MVP was
too limited to handle the complex patient interactions required by our client. Specifically it didn't
monitor and track the live data required during transportation from a local base to the patient's location
and then on to the hospital.
The client wanted to streamline the workflow by integrating all operational processes into a single admin panel.
The client also wanted to add new features to expand the service functionality, increasing process visibility and patient safety.
The admin panel should allow the administrators to control access to the app by adding, editing, and removing their accounts.
Administrators should allow the creation and management of specific lists (like employee names, vehicle details, operational reasons) for each booking.
The admin should allow team activity related to the assignment to be tracked in real-time.
The admin panel should allow exporting of data to either PDF reports or Excel data files
A patient becomes at-risk and needs relocating to medical facilities. That could be due to general agitation or entering a crisis condition.
In certain situations, relatives of the person or witnesses might call the police. When police arrive, they assess the situation and call for a patient transfer service.
After the call, the Patient Gateway administrators create a new booking in the admin panel. It includes details of the appointed team (a crew, vehicle, and assignment) and other relevant information.
Once in progress to reach the patient and to transfer them to a safe place, the crew will check further assignment details on their tablet. This allows the administrators to track vehicle locations, assign updates, and provide extra support.
Our client saves a few thousand dollars monthly by creating their expanded admin panel.
Admin panel gets united, leaving no blind spots and chaos in the processes. It resulted in fewer delays and faster missions.
Are you curious to see more of the admin panel interface designs?
Check the highlights on our Behance profile for a closer look!
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