Industry
LogisticsService
Mobile app developmentTechnologies
FlutterClient location
JapanPeriod of collaboration
2022-2023Timeline
18 months
The client is a logistics company that provides cargo delivery services.
They received complaints about long delivery and poor interaction with customers. The company wanted to improve its services and customer satisfaction, especially in areas with low internet.
The app should allow a quick way for drivers to contact the operator
The app should allow drivers to change the order of deliveries and mark completed deliveries
The app should work well on all devices, even older ones
The app should let the user contact the operator despite a poor connection
The client was looking for a way to expand his market reach and increase his presence in the Japanese market.
To achieve this, the client decided to build a set of applications with a focus on high performance and the ability to work across various platforms.
Based on the gathered information, we decided to use Flutter for the logistics company's app to function seamlessly on all devices, even older ones.
The most important feature should help drivers with internal navigation through off-line maps, which navigate a driver in areas with poor internet connection.
The client should know where the drivers were at any time. Drivers often had multiple orders to handle, and the app needed to show both completed and pending deliveries.
The application works as a delivery route planner. It calculates and provides the optimal route for the driver.
However, the driver may manually set priority for urgent delivery, rearrange stops, and mark and comment on any delivery. It adds flexibility if any unexpected issues happen.
This planner allows the despatch office to monitor and manage all deliveries and provide ETAs to customers.
The advanced communication feature and traffic reports streamline teamwork.
With this tool, a driver can communicate with teammates and share reports about weather, road closures, traffic accidents, etc.
The chat supports text messages and media uploading. More features, like voice messages and calls, are in development.
By scanning and processing the recipient's ID, the application verifies a recipient of the cargo in seconds.
If the recipient's signature is required, the application provides a flexible and intuitive signing option using a phone or a tablet.
Both features deliver an excellent and fast customer experience, making the work completely paperless.
All delivery data is stored in the database to analyze route planning work, generate reports, improve logistic performance, and make the process transparent.
The company's managers can access company-wide data related to a specific driver, delivery, date, customer, etc.
The app uses Firebase, Google Maps, and Particle Analytical to add valuable functionalities.
As mobile devices continue to improve, maintaining compatibility with older devices becomes a challenge for the app
The development team faced compatibility issues with specific mobile devices like Sharp, Fujitsu, Docomo, and some Vivo phones. To quickly identify potential errors, we integrated a debugging tool - Instabug. This approach enabled us to address issues efficiently and ensure smooth app performance across various devices.
Additionally, we modified the code to use native elements for these unsupported devices.
Changing a project's design midway through development can result in significant costs, be time-consuming, and have high risks. The team will need to test for new errors and weaknesses that impact the effectiveness of current features.
Through our 18-month collaboration, we developed a crucial tool for our client's company.
Their objective was to improve customer satisfaction, and they successfully achieved it.
The app has simplified the drivers' jobs and accelerated delivery to any location, reducing delivery wait times in those areas by 34%.
This solution has resulted in improved company worth and increased recognition. With the launch of a complete Saas platform, 12 businesses started working with them just three months after its release, and 8 others expressed interest.
Currently, the company is one of the leading local businesses.
We continue supporting the final application, ensuring its stability and functionality.
The customer satisfaction score increased from 35% to 85%
Delivery waiting times were reduced by 85%
The company gained 12 new business partners within three months of launching the app and 8 interested in it
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