Industry
HealthcareService
Mobile App & IoTTechnologies
IOS/FlutterClient location
GermanyPeriod of collaboration
2022Timeline
3 months
The client is a medical startup specializing in women's reproductive health and the world's first label.
At the final stage of the project's development, the client faced an unknown problem. The biosensor device worked well, but the app stopped responding with proper notifications and results. The end-user couldn't take the measurements as they expected. Its negative impact caused an increase in dissatisfied emails in support.
The client requested our developer to cut a collapse that jeopardized the primary goal of the business and its app.
The client wanted to use their brand graphic to support new measurement data.
The client wanted to keep in touch with users by informing them about themed material and app updates.
The app should notify users about ready results, analysis failures, and retrying.
The app should allow users to view their collected health data in graphical form.
The app should launch the automatic rerun of biomaterial analysis in case of failure.
The app should show users relevant and up-to-date content.
As a startup in the femtech space, the client needed an online presence to compete with similar offerings for women's attention
They requested three upgrades: handling the sudden disruption, adding a new measurement graphic, and adding a content feed
Our iOS developer found the root of the disruption in device & app desynchronization. He fixed it while working on it alone. (See how he did it in Challenges)
The content feed is an additional section on the app's main menu.
It shows related articles with links, news, and updated messages.
When someone opens it, they can read through the story to learn more about the topics and the brand.
That was possible with the iOS SDK implementation, which links to the Contentful API and its features.
It is the primary function of device and app communication, enabling consistent and reliable result delivery.
The user will receive a related notification if an error is detected during the analysis.
The app will automatically restart the analysis of the biomaterial received from the biosensor device.
Then, the user will receive another message indicating the analysis's success.
Rerunning helps consumers avoid negative app engagement experiences and setbacks.
Following an upgrade, the device's synchronization with the app broke down. Irrelevant results caused missed alerts, and an infinite loading screen occurred. Also, there was no device documentation, and the last working patch was unavailable.
What's the most challenging part? It was not about fixing the bugs but creating many scenarios to find them first. The developer achieved this by using
The automated analysis retry feature works without an endless loading screen.
Notifications of ready findings, analysis failure, or retry are instant and relevant.
For each measurement, there is a clear and easy-to-read graphic.
There is a content feed to engage users in the relevant topics and the app itself.
Users receive the app back with no flaws, so bad feedback stops arriving.
Project success took 3 months instead of the estimated four. Our developer assisted the Flatter devs with their work for an extra month.
Before the project, the bug rate was 85% free. A two-week post-fixation test resulted in 96%.
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